AWS re:Invent 2025

You Cannot Measure the Impact of AI Tooling Without a Baseline You Never Built

Original speaker(s): Joe Cudby, Global Go-To-Market Lead, Next Gen Developer Experience · Amazon Web Services / Krishna Kannan, Head of Product · Jellyfish / Craig Dahlinger, Genesys · Genesys

Verified sourceSession date not verifiedpresentation49:14EN3 min read

Organisations reach for the return figure before establishing adoption and engagement, which produces a number that cannot be acted on — and the prerequisite they skipped is measuring delivery at all before the tooling arrived.

Joe Cudby asks the room a question and answers it himself, because he already knows what the honest answer is.

How do you measure developer productivity today, before any AI tooling? What baseline exists? His suspicion, stated plainly, is that most organisations do not have one — that the current approach is ad hoc, partial, assembled from whatever was available (14:26).

That is the problem underneath every disappointing AI impact report. Not that the effect is hard to detect, but that there is nothing to detect it against.

Adoption is not an outcome, and treating it as one hides the failure

The session's structural argument is about sequencing, and it corrects an error that is nearly universal in adoption programmes.

Organisations want the return figure. They want to know what the licences bought, expressed in something a finance function recognises. So they skip to it — and arrive at a number that cannot be interpreted, because they never established whether the tools were adopted, whether people engaged with them, or whether the experience was good enough to change behaviour (15:04).

Those are leading indicators. The financial impact is a lagging one. Reading a lagging indicator without its leading indicators produces a result you cannot act on: a poor number might mean the tools do not work, or that nobody uses them, or that they are used for the wrong tasks. Three different problems with three different remedies, indistinguishable from the outcome alone.

Cudby's related point is that engineering productivity measurement — cycle time, team velocity, delivery throughput — is a prerequisite rather than a parallel effort (27:36). An organisation that could not measure its delivery before cannot measure a change to it now.

Enablement is not optional, and the research says so

The finding he draws from this year's industry research is the one that should reset expectations for anyone planning a rollout: structured enablement determines outcomes. You cannot switch these tools on and hope (4:23).

This matters because the default deployment pattern assumes the opposite. Tools are procured, licences distributed, and adoption is expected to follow from capability — the reasoning being that developers who find something useful will use it. It is a reasonable assumption and it does not hold, and the sessions across this conference season converge on why.

The talks describing successful outcomes are consistently describing changed practice, not changed tooling. Specification-first workflows. Deliberate context management. Review discipline. Each requires someone to teach it, and none of it arrives with a licence key.

Why this deserves attention despite the format

A session featuring a vendor, a measurement partner and a joint customer carries an obvious framing, and the framing is visible.

What survives it is the diagnostic sequence, which is independent of any product. Establish a baseline before deploying. Instrument adoption and engagement before reaching for return. Treat enablement as the intervention rather than as documentation. Accept that the leading indicators are the ones you can actually act on while the lagging one is still resolving.

Placed alongside the measurement work Amazon's own platform organisation presented at this conference — where individual velocity was found to revert to the team mean, and time-saved arithmetic broke down entirely — a consistent position emerges from an unlikely direction. The vendors selling AI development tooling are, at this conference, being noticeably careful about what can be claimed.

That care is itself information. A category confident of a dramatic effect does not spend its stage time on baselines and leading indicators.

Talk chapters

Key takeaways

  1. 01

    His opening question is what productivity baseline existed before any AI tooling, and his stated expectation is that most organisations have none — which is why impact reporting is unreadable. 14:26

  2. 02

    Organisations skip to the return figure without first establishing adoption, engagement and whether the experience was good enough to change behaviour. 15:04

  3. 03

    Adoption and engagement are leading indicators while financial impact lags, and a poor lagging figure alone cannot distinguish between three different problems with three different remedies. 15:11

  4. 04

    This year's industry research points to structured enablement as decisive: these tools cannot simply be switched on in the expectation that usefulness produces adoption. 4:23

  5. 05

    Measuring engineering delivery — cycle time, team velocity — is treated as a prerequisite for measuring AI impact rather than as a parallel exercise. 27:36

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